ITIL® Service Transition
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Background
The ITIL® Intermediate Certificate in Service Transition forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITI®L Service Management Expert qualification. It will give candidates a deep level of understanding of Service Transition processes and roles.This course is intended to enable delegates with a Foundationlevel knowledge of IT Service Management to apply good practice in processes pertaining to the Service Transition lifecycle phase.
The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL®Intermediate examination in Service Transition worth 3 credits.
Content
This course will enable participants to:
- Understand the importance of Service Management as a Practice
- Lead discussions on Service Transition
- Understand Service Transition Principles and Processes
- Carry out common Service Transition activities
- Organize Service Transition effectively
- Recognise Service Transition functions and technologyrelated activities
- Understand how to implement Service Transition
- Understand and analyse challenges, Critical Success Factors and risks related to Service Transition
Topics covered in the course include:
1. Introduction to Service Transition:
- Purpose, Goals and Objectives
- Scope of Service Transition
- Interfaces with Other Lifecycle Phases
- Service Transition and Business Value
- Utility and Warranty
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Validation and Testing
- Evaluation
- Managing Communications and Commitment
- Managing Organizational and Stakeholder Change
- Stakeholder Management
- Roles and Responsibilities
- Organizational Context
- Service Transition
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Target participants
This course is aimed at individuals who have attained the ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications. It will give delegates a detailed understanding of the ITIL® Service Transition phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.Individuals who may find this course of interest include IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL® Expert qualification in IT Service Management.
Before attending this course
Our examination provider, ISEB, requires that you bring with you to the course your ITIL® Foundation certificate number. It is imperative that you do so, as you will not be eligible to take the exam at the end of the course if you do not produce your certificate number. If you took your ITIL® Foundation exam with ISEB and cannot locate your certificate or number, you can call them on 01793 417419 to obtain your number. If you took your ITIL® Foundation exam with another examining body (e.g. EXIN), then please scan and email a copy of your certificate to your training booker.
Pre-work
