This one day V2 to V3 ITIL® Foundation bridging
course is aimed at delegates that are already familiar
with V2.
As organisations take on new challenges and
opportunities, service management needs to develop.
ITIL® V3 provides guidance on how to increase the
value of an IT service provider’s contribution to its
customers and how to have better integration with the
business. The overall design of the ITIL® books has
moved from a process based structure to a service
lifecycle structure that creates great opportunities for
service improvement. This course will take delegates
through the new concepts and terminology in V3 and
an overview of the content of each of the ITIL® V3
books.
Past Event
Presented by:
Prakash Sharma, QAI
Overview
This one day V2 to V3 ITIL® Foundation bridging course is aimed
at delegates that are already familiar with V2. As organisations take
on new challenges and opportunities, service management needs to
develop. ITIL® V3 provides guidance on how to increase the
value of an IT service provider’s contribution to its
customers and how to have better integration with the business. The
overall design of the ITIL® books has moved from a process
based structure to a service lifecycle structure that creates great
opportunities for service improvement. This course will take delegates
through the new concepts and terminology in V3 and an overview of the
content of each of the ITIL® V3 books. As an author of the
ITIL® V3 Service Transition book, our trainers will provide
insight into V3 that will make this overview enjoyable and relevant for
you. It is designed to facilitate discussion and will introduce the
rationale behind some of the changes. Our trainers are accredited to
provide ITIL ® education through the Information Systems
Examination Board (ISEB). This course is delivered as a public course,
or on site course to deliver the topics and relate to challenges that
your organisation faces. The course concludes with a half hour multiple
choice
Learning Objectives
• Understand the differences between ITIL® V2 and V3.
• Gain an awareness of the benefits that can be achieved by
applying the ITIL® V3 best practices
for your customers.
• Identify the various ways that ITIL® V3 can add
value for your organisation
Audience and prerequisites
This course is aimed at people that already have the ITIL® V2
Foundation Certificate in Service Management. This certification is the
prerequisite for the intermediate and advanced levels of ITIL®
certification.
Course Content
• Introduction to ITIL® V3
• The service lifecycle – what it means for you and
your customers
• Key overall differences between V2 and V3 covering concepts,
definitions, terminology and
content changes
• Service Strategy overview – a look at the overall
customer, business aims and expectations to
ensure that the service strategy maps onto these.
• Service Design overview - takes new or changed business
requirements and develops a solution
designed to meet the service requirements whilst creating value delivery
• Service Transition overview - covers the management of
changes, configurations, risk and
validates the service design against service requirements
• Service Operation overview - covers the business as usual
activities to operate the services and
infrastructure
• Continual Service Improvement overview - an overall view and
guidance on ways that processes
and service provision can be improved.
• The new qualification scheme
• Exercises to consolidate the learning experience
• Question and answer session
• Invigilated 30 minute multiple choice examination
