Having a Balanced Scorecard (BSC) and Key Performance Indicators (KPIs) in place is not enough – is it important to ensure they are used and implemented in the right way to deliver improved performance and business results. Many organisations are not able to unleash the full potential of these management tools because some of the supporting processes are missing or are not aligned.

This interactive and easy-to-follow workshop builds on the ‘Balanced Scorecard (One) – Understanding and Designing a State-of-the Art Performance Framework’ course and provides delegates with key skills to ensure their organisation gains maximum benefits from their Balanced Scorecard (BSC) and Key Performance Indicators (KPIs). Delegates will learn how to address the most important success factors of BSC implementations such as improving the way performance information is reported, used, and reviewed to inform decision making and performance improvement. The workshop will also address how to achieve buy-in among employees, how to cascade the Balanced Scorecard into the organisation, and how to align strategic objectives with project management, budgeting and risk management.

In a practical workshop, delivered by world-leading performance expert and best-selling author Bernard Marr from the Advanced Performance Institute, delegates will learn how to put the processes in place to ensure any performance framework delivers real and lasting performance improvements.

Here are some typical problems:
* Many performance reports are just full of tables and numbers without highlighting relevant insights.
* Data is rarely put into context and turned into information and insights
* Performance review meetings are often too detailed and boring.
* Balanced scorecards are often detached from other processes such as risk management, project and programme management.
* Employees often see performance measurement as an administrative burden that adds no value.

Delegates attending this workshop will learn how to address these issues by:
* Producing best-in-class performance reports that engage people. Gaining insights on how best to structure performance reports, when to use graphs and when not, and how best to visualise and communicate data will improve the way people use performance information.
* Learning how best to structure and conduct performance review meetings will ensure performance information leads to learning and decision making.
* Being able to apply simple analytics – without any prior knowledge or complicated stats – that allow data to be put into context
* Understanding how to cascade Balanced Scorecards and how to align it with other processes will improve the buy-in and instil a culture of evidence-based decision making and performance improvement.

Key Learning Points:-

* Understanding the key success factors in any Balanced Scorecard implementation
* Learning how to turn performance data into relevant insights
* Learning how to produce best-practice performance reports
* Understanding how to use the latest data visualisation tools to better communicate performance data
* Understanding how to create useful performance dashboards
* Gaining insights into how to cascade Balanced Scorecard throughout the organisation
* Understanding the role of performance management software tools
* Understanding how to create a performance driven culture in which performance management and learning becomes everyone’s everyday job

Course Content:-

• Implementing and Using Performance Frameworks to Deliver Results
• Cascading and communicating scorecards
• Creating best-practice performance reports
• Implementing best-in-class performance reviews
• Turing data into relevant insights
• Creating a performance-driven culture
• Aligning it with risk management, project management and budgets
• Best-practice dashboard design

Comments from Past Delegates

“Excellent course – well presented and good group work” - UK Commission for Employment and Skills

“The course was presented in a way that can easily be applied in practice” – Bootstrap Enterprises”