This is an intensive but enjoyable 3 day course that provides you with a firm foundation in IT Service Management best practices and processes. This is based on the IT Infrastructure Library, ITIL and BS 15000.
Information Technology is recognized as a critical enabler and key differentiator for business success today. CEOs, CIOs, CTOs and senior management are concerned about optimizing their IT investments and improving the effectiveness and efficiency of their IT resources to support business requirements.
This Accredited 3-day 'Foundation course in IT Service Management' for IT professionals based on ITIL® Best Practices and includes a Certification exam at the end for 'Foundation Certificate in IT Service Management’. There are over 100,000 ITIL® qualified professionals in 70+ countries today and more than 12,000 sitting for the exam every year. This course includes a Certification exam at the end for "Foundation Certificate in IT Service Management."
This event has been designed specifically for executives and managers holding IT budget responsibilities who feel under pressure from the current economic climate.
This one day V2 to V3 ITIL® Foundation bridging
course is aimed at delegates that are already familiar
with V2.
As organisations take on new challenges and
opportunities, service management needs to develop.
ITIL® V3 provides guidance on how to increase the
value of an IT service provider’s contribution to its
customers and how to have better integration with the
business. The overall design of the ITIL® books has
moved from a process based structure to a service
lifecycle structure that creates great opportunities for
service improvement. This course will take delegates
through the new concepts and terminology in V3 and
an overview of the content of each of the ITIL® V3
books.
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